Services
IMAGING AND DEPLOYMENT
- Restore and Backup over the network
- System Deployment
- Restore desktop software/OS to working state with no intervention
- Deploy department-specific images to groups of computers
- Automated installation of specific applications
NETWORK DISCOVERY AND MONITORING
- Real-time monitoring of performance availability and integrity
- Visualization via graphs, charts and maps
- Execution of remote commands for automated resolution
- Alerts via e-mail and SMS
- Analysis of year/month/day
- SLA Reports
- Auto-discovery of Computers and Devices
- Personalized Dashboards
- Favorite Resources
ONLINE BACKUP
- Amazon S3 Secure Storage
- TrueCrypt Encryption
- Secured Communication
- Off-site Secure Location with Controlled Access in Multiple Locations
- Overnight Shipment of Recovery Data
- Data Deduplication
- Backup and Disaster Recovery
- File level recovery
- User access to previous versions
- Bare metal system restore
- Restore P2V P2P and V2P across dissimilar hardware
- Off-site backup
- Redundant backup across multiple locations
- Backup mission critical apps for SQL, Exchange and SharePoint
VENDOR MANAGEMENT
- Vendor Contact Information
- Contract Management and Alerting
- Associated Documents and Notes
- Inventory Listings with Purchase and Pricing
SERVICE DESK
- Organization and Contact Search
- Task Assignment
- Time Tracking
- Consumable stock monitoring
- Expiration of contracts, warranties and licenses
- Help desk ticketing via web or e-mail
- User intervention history
- User approval of solution
- User satisfaction survey
- Tech scheduling
- Self-Service Portal
- Knowledge Base
- Walkthrough Troubleshooting